Looking After Your Snug

Accommodation

The Snugs sleep up to a maximum of 2 Adults and your booking is accepted on this basis.

Guest Responsibility

 

We ask all of our guests to please remember there are other guests staying in the Snugs and ask you to be courteous and respectful at all times. Please keep noise levels to a minimum after 10 pm. Please keep the Snug secure when unoccupied and all electrical items are turned off.

You are responsible for the property during your stay, and it should be left in the same condition at the end of your holiday that you found it in on your arrival, with all furniture, fixtures, fittings and effects etc remaining in the property, as at the commencement of your holiday. On departure, you are requested to leave the accommodation in a clean and tidy condition. This includes washing up, placing rubbish in bin liners and putting in outside bins, ensuring microwave oven and hob is clean and free from grease. The property owners retain the right to make an additional charge for cleaning should the property not be left in a similar condition to the way it was found at the start of the holiday.

Any accidental damage or breakages should be reported to the property owners (or their representative) prior to departure. The property owners retain the right to make an additional charge for damage to furniture or fixtures and fittings, breakages, spillages and stains, although it should be noted that minor breakages and reasonable wear and tear (in the opinion of the property owner) will not be charged for. We ask that no attempt should be made to repair or replace items. We will make contact with you directly regarding any unreported issues warranting any applicable charges normally within 12 hours of returning the keys to us at the end of your stay but could be longer in certain circumstances. If you lose a key, we will replace it upon you paying for the cutting of a new one.

 Snug Rules

To care for our Snugs, we request guests not to wear muddy boots or shoes inside. There is a secure shed where you can leave your outdoor gear. No naked flames are allowed inside the Snugs at any time. Smoking and use of naked flames i.e., candles etc inside the Snugs will constitute a breach of terms. No cooking or fires are permitted on the wooden decked area. No fireworks they scare the cows.

Arrival and Departure

The entry time is on the agreed arrival date from 15.00 hrs. We ask our guests to vacate the property by 10.00 hrs. on the agreed day of departure.

 

Linen
Duvets and Pillows are provided. Fresh linen is also provided and is included in the tariff. A change of linen is supplied weekly during multi-week holidays.
Towels are provided but we ask that these are not removed from the property so we ask you to bring your own towels for the beach or outdoor activity.

Smoking
There is absolutely no smoking of any product including but not limited to cigarettes, e-cigarettes pipes, cigars or chewing tobacco in the Snugs.  Guests are free to smoke outside of the property. Please ensure you use the designated plant pot ashtray in the grounds for spent cigarette disposal.
We will make a charge of £250 for intensive cleaning if there has been any smoking inside the property during your stay. We would ask all of our guests to respect our wishes on this sensitive issue.

Campfires/Barbeques

• Outdoor barbeques are permitted. Disposable BBQs are available on request at a cost. They are never to be left unattended.
• No Chinese lanterns or fireworks scare the cows
• FIRES ARE NOT PERMITTED.

Lost property
Any lost property, if discovered and found, left behind by guests during a stay will be held for a period of 1 month. While we will make our best efforts to reunite lost property with their owners, we accept no responsibility in replacing lost items and encourage guests to ensure they have all their belonging before checking out. We may offer to post lost items via recorded delivery at the cost of the property owner, otherwise, collection can be arranged.

Liability
We shall not be liable to you or your party for any loss, damage or injury that may occur to you or any of your party, your vehicles or associated property or other matters over which we have no control whilst at Lairg Glamping Pods.
By accepting and booking, you agree to accept responsibility for the physical wellbeing of you and your party, indemnifying us from all responsibilities, blame and consequences, direct and indirect however arising, should someone injure themselves at our premises or in using any articles provided at Lairg Glamping or inconvenience themselves in any way.

Access
Lairg Glamping Pods reserves the right to reasonable access to the property at any time for emergency maintenance etc. If a Pod is left in an unsatisfactory condition or damaged in any way, we reserve the right to determine the amount of deposit refunded.

Losses or Damages
Guests have a legal liability to pay for any damage you may cause to the property and grounds during your holiday. The property is insured in respect of the usual risks covered by our buildings and contents policy. However, in certain circumstances, if you should cause any loss or damage by negligence, you could become liable and you would probably not be covered by the personal liability section of your own household policy.
Our insurance does not cover your personal possessions. You would therefore be well advised to check on these points with your insurers and you may find that providing they are given notice, they will extend your normal cover to include your holiday home.

Miscellaneous
Whilst every care is taken to provide a true and accurate description of the property, over time, alterations are made and some things do change. The responsible person accepts that no refunds are available for such discrepancies.
The property owner is entitled to ask the responsible person to leave the property without any refund if, in the property owner’s opinion, the behaviour of the responsible person and/or his/her party is unacceptable.
The property owner reserves the right to refuse entry to anyone, who in the property owner’s opinion is not suitable to or capable of taking charge of the property.
The property owner reserves the right to ask the responsible person and their party to leave the property, without refund, should the behaviour of the responsible person and/or their party be considered by the property owner to be unreasonable.

Complaints Procedure
We want our guests to have a fantastic time with us and hope you have a memorable for all the right reasons. However, we do understand that things do go wrong. In these cases, it is the responsibility of the responsible person to make any such problem known to the property owners (or their representative) immediately when it becomes apparent, thereby giving the property owners the opportunity to correct the situation. Unless this procedure is followed, no subsequent claim will be entertained.
We take all comments from our guests seriously and in the unlikely event that you wish to make a complaint you can contact us by phone or email and we will respond as soon as possible. We will try to resolve any issues as soon as is reasonably practical.

Data Protection Act 1998
Any personal contact data requested & collected is solely for the satisfactory completion of the transaction between you as the responsible person, and us as a supplier of the premises. Your information is never provided to any other party or entity, and is only used in strict accordance with the UK Data Protection Scottish law will prevail.

Discrepancies
In the case of a discrepancy between these Terms and Conditions and any other information about Lairg Glamping Pods, these Terms and Conditions shall prevail. If you have any other queries regarding your stay please contact Lairg Glamping Pods directly on hello@lairgglamping.com or Tel: 07979 531123

Coronavirus Terms & Conditions

COVID-19, Cleaning and Cancellation Information
The rural nature of Lairg Glamping Snugs makes it a perfect place to enjoy a safe break. We are really looking forward to welcoming guests back to our Glamping Snugs when it is deemed safe to do so.

Risk Assessment
In line with the agreed guidelines, we have conducted a detailed risk assessment to ensure the safety of our guests and housekeepers. We will continually review our Risk Assessment to take into account any changes in guidelines or legislation.

Arrival and departure
All of the relevant access information will be sent to you in advance and you will be able to access your pod without direct contact with us. If you need anything during your stay we can be contacted by phone or by email. We will provide simple instructions for you to follow when you depart to help our team prepare the property for the next guests.
According to UK Hospitality guidelines, if a guest presents themselves with symptoms of Covid-19 or is asymptomatic but declares the need to self-isolate, they will be advised to check out and return home to self-isolate according to current government guidance. If the guest has acute symptoms, has breathing difficulties, or their life is at potential risk they should seek medical help immediately.
If a guest has to extend their stay are unwell and cannot return home through illness for self-quarantine, they will be expected to pay all costs to the accommodation provider.
We strongly advise that you take out your own insurance at the time of booking.

It is understood that if anyone staying in the property contracts the virus, they will immediately inform their host who can inform them of the next steps to be taken.